THERAPEDIC® PRODUCT WARRANTY INFORMATION

Congratulations on the purchase of your new Therapedic® Mattress Manufactured by Sleep International, LLC! Your mattress has been made with the finest quality, care, craftsmanship and newest technology to provide you with many years of restful and refreshing comfort and support.

OUR ASSURANCE OF QUALITY

Therapedic® mattresses are made with the finest care and quality of craftsmanship, providing you with years of comfort and support. Therapedic® warrants against defects in workmanship and/or materials of your mattress. In the unlikely event that service is required because of such defects after purchase, your Therapedic® mattress will be repaired or replaced (at the manufacturers option) without charge, except for transportation costs. If you observe a defect, please contact the retailer from whom you purchased your mattress to file your claim. If the retailer cannot be reached, please contact the Manufacturer at the address below. To successfully file a warranty claim, proof of purchase must be provided (including date of purchase) and tags must still be adhered to the mattress.

Your new mattress meets the fire safety standards issued by the U.S. Consumers Product Safety Commission.

DO’S AND DON’TS OF BEDDING CARE

• DO rotate your mattress as needed to promote even wear.

• DO use an appropriate frame with center support or bed base with center support on queen and king-size mattresses to ensure validation of your warranty.

• DO let your new mattress “air” upon removal from its plastic packaging. Discard the plastic wrapping on your mattress as soon as possible; a child or pet can become entangled and suffocate.

• DO keep your bedding clean and use a mattress protector. Stains, soiling, fluid penetration or other signs of abuse will void the warranty and make your mattress ineligible for repair or replacement.

• DO replace the foundation when purchasing a new mattress to provide the proper support for your new mattress.

• DO carry your mattress upright on its side. It is easier to handle and less likely to damage the mattress. If you need to store your mattress for an extended period, please store it flat.

• DO promptly dispose of old mattresses to avoid a fire hazard.

• DON’T use handles on the side of the mattress for anything other than repositioning the mattress on its foundation. They are not built for heavy lifting and will rip or tear if too much pressure is applied.

• DON’T remove the law tag at the end of your mattress as this has the identification needed to exercise your warranty rights.

• DON’T use cleaning fluids on your mattress. The chemicals may damage some of the materials.

• DON’T allow your mattress to get wet. Any liquids, water or other fluids may damage upholstery causing materials to compress. Protect your mattress from water and other liquids with a waterproof mattress protector.

THE THERAPEDIC® WARRANTY COVER ONLY THE FOLLOWING ITEMS DURING NORMAL WEAR: Mattress

Body Impressions

Warranty I: (Innerspring) Greater than 1 – 1/2"*
Warranty S: (Specialty) Greater than 1”*
Warranty DC: (Direct Contact) Greater than 3/4”*

*Body impressions are covered on if the mattress has been continuously supported by a matching foundation (or equivalent) and used with an appropriate frame and center support, or a minimum of 5 cross slat with center support that extends to the floor.
Coils or wires that are loose, broken or protruding through the fabric.

Foundation

Broken or loose support elements.
Loose, bent, or defective wood beams.
Compression or un-stapling of support elements.
Broken or loose grid top.
Sagging but only when continuously supported with an appropriate frame with rigid center support.

The Therapedic® Warranty Does NOT Cover Items Not Expressly Listed In The Above “Limited Warranty” Section, Such As, But Not Confined To:

Transportation and inspection costs.
Bedding sold “as is”, or floor samples, or bedding purchased from secondhand parties, non-retail establishments or received as promotional item.
Bedding height.
Comfort preference.
Replacement of another piece in a sleep set, unless it is also defective.
At some point your new sleep set may reveal normal body impressions. These are to be expected as the product forms to you.
Damage of the mattress due to misuse or abuse.
Mattress damage due to an inappropriate foundation, bed base or when an incorrect bed frame is used.
Sheet fit.
Mattress fabric cover is not under Warranty.
Handles are for decorative purposes only and not covered under the Warranty.
Normal change in softness and recovery time associated with memory foam and latex materials over time. This does not affect the pressure relieving qualities of these materials.
Fabric Stains, soiling, fluid penetration, tears or burns on mattress or box spring.
Zippered mattress cover damage due to improper care.

PLEASE NOTE

At first, your new Therapedic® mattress may feel firm in contrast to what you have been using, but within a short period of time, you will become adjusted to the feel of a properly supportive mattress.

BODY IMPRESSIONS vs. SAGGING, THERE’S A BIG DIFFERENCE

Many of today’s top-quality mattresses use extra-plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. In the first few weeks you sleep on a new mattress with extra comfort support layers, you will likely notice some body impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body, as they are supposed to do, and should not be considered a sign that something is wrong with your new mattress.

SETTLING IS NORMAL

Settling on either side of a king-size mattress is normal. King box springs are 2-piece units with supportive rails under the mattress center. It is normal for all king mattresses to experience some settling on either side of these rails – this is not a manufacturing defect.

To facilitate any future customer service or warranty inquiries, please keep a copy of the warranty card, all tags on your bedding and the sales receipt. For complete warranty assistance, you MUST have your receipt (not credit card payment receipt) and your law tag. The law tag conveys your warranty rights, and the sales receipt supports the original owners right to a warranty.

THERAPEDIC® WARRANTY

This warranty gives you specific legal rights, but you may also have other rights, which vary from state to state. The manufacturer warrants against defects in workmanship and material of the mattress. In the unlikely event that service is required because of such defects after purchase, your Therapedic® mattress will be repaired or replaced (at the manufacturer’s option) without charge, except for transportation costs.

Please note: If identical materials are not available at time of repair, the manufacturer reserves the right to substitute materials of equal or better quality.

If service is required during the years covered by warranty (see Warranty Schedule below) because of such defects, your Therapedic® mattress will be repaired or replaced (at the manufacturer option) at a charge as shown in the Warranty Schedule, plus transportation costs.

This warranty is given by the manufacturer whose name and address appear on the law label attached to your THERAPEDIC® product. This warranty is given only to the initial purchaser and is effective from the date of purchase. This warranty shall be governed by the state law and adjudicated in the state and local courts located in city and state where the mattress was manufactured.

Attached To Every Therapedic® Mattress Is A Law Tag Which Includes A Warranty Code Number.

To determine the terms of your warranty, match the warranty code with the appropriate line in the warranty schedule. Law tags are marked accordingly. “Exclusive of transportation and inspection costs.”

This warranty is for products that carry the specific warranty codes listed.

Warranty I: (Innerspring) Greater than 1 – 1/2"*
Warranty S: (Specialty) Greater than 1”*
Warranty DC: (Direct Contact) Greater than 3/4”*

WORLDWIDE LIMITED WARRANTY GUIDE

To find you specific Therapedic™ Sleep System Warranty, consult the code (I-WG”, etc.) on the Law Tag affixed to your Therapedic™ mattress.

Warranty Code	Limited Warranty Period	Non-Prorated Period	Prorated Calculation
WA	3	1	1/3 price x years of use
WB	5	1	1/5 price x years of use
WC	10	5	1/10 price x years of use
WP	15	10	1/15 price x years of use
WD	20	10	1/20 price x years of use
WE	25	15	1/25 price x years of use
WF	25	25	Non-Prorated
WG	10	10	Non-Prorated
WH	15	15	Non-Prorated
WI	5	5	Non-Prorated
WJ	3	3	Non-Prorated
WK	1	1	Non-Prorated